The variety of activities available means that there is something suitable for every age and ability level. 3. I’m sure all of you can improve those conversations! Jack: The final section this week is this week’s football phrase. I think that phrase for this week is Soccer **** ******. When making requests, invitations, ... they hear the polite distancing of the request. Rich: To sound polite our voice goes up at different points in a question. I have a headache. Scenario 8: Following up after no response from the last email. Jack: Something else that can be frustrating is the quality of the call. I'm afraid I didn't hear that, could you speak a little louder, please? What? If you use this phrase for that purpose it makes you sound old fashioned and irrelevant. 6. by loraila: Reported speech: requests by iris_8: Requests 2 by marteaga: Listen to the conversations by institutoYEScoop: Requests and offers by zielinskak: … In our first blog post on diplomatic / polite expressions in English – A Practical Guide to Diplomatic English in a Business Environment, we looked at several techniques for softening the message (I’m afraid, so sorry, to be honest, unfortunately, with all respect) or the tone of our language in English. Listen to these three sentences and try to repeat and practise the sentences in exactly the same way Jack says them. Might I leave the class a bit earlier today? Rich: Doesn’t sound like a great customer service team, does it? Individual calls the business requesting information 2. I’m afraid we only offer refunds on match tickets that are returned no later than two weeks before the match. Team member two: Say: Could you send me the report? Jack: We are going to do a short roleplay - a conversation on the telephone and then we will look at some of the phrases, the grammar and the vocabulary we use when being polite on the phone. All of the words were in this week's podcast. Sorry, I can't hear you! 7. Practice holding polite conversations with family and close friends until you're comfortable and it feels natural. Here are a few basic tips and words to remember when speaking politely in English. Do you know what they all mean? Question one: Does Rich get a refund for his ticket?Question two: Which match is Rich going to go to? Eh? Modals are those words you learned in your English classes such as: would, could, might, may. (more polite) I’ve finished my homework. Rich: We can also add the word ‘possibly’ when we use ‘could’ to be more polite. I was wondering if there are tickets still available for the Tottenham match at the end of the month. A couple of things to think about: This week's football phrase is '**** ****'. Can I / could I / may I / might I . 1. Both could and would are polite forms we use a lot when making requests. Do you use the phrase “I wonder if…” to make a polite request in English? Give each student a copy of the worksheet. Betty, help me with this grammar exercise, please? We use it to suggest or request something more polite than Do you want to …? Here is a free making polite requests worksheet activity to help students practice the language for making, accepting and declining polite requests. Your enquiry is basically your question. Here are the past expressions most commonly used by native speakers to introduce requests and invitations and share preferences and … Practice correctly shaking hands and making eye contact with the students. Jack: You can then go on to make your request more directly. I'm afraid our company's policy doesn't allow this. All with comprehensive Teacher Notes included. Look at the words in bold which you can use to show politeness. We have added just two words to the sentence, but we have made it considerably more diplomatic. Rich: If it’s easier for you, you could write your answers in the review section on Apple Podcasts. ). Well, this one is in promotion, and I can give you a special discount. And Do you know? Rich: I wouldn’t want him in my team either. Example Can you tell me where the park is? The Conversation UK - In 2006 I wrote a speculative letter to David Cornwell (better known by his nom de plume, John le Carré) containing a polite request that, if he … This keeps the conversation open so that the other person can feel comfortable giving his or her response, even if they have to say no or they want to suggest another option. Polite requests: Answer Yes: Answer No: Would you please give me the file on the table? The answer as many of you know already was transfer deadline day. Would you mind (fasten) your belts please? Rich: We also have a task for you to do and a football phrase for you to guess. Jack: and I’m Rich and welcome to this week’s Premier Skills English podcast. Be polite by asking if they’ve looked it over rather than accuse or point out that you haven’t received it yet. The answer depends on the situation: 1. Could I get a refund? Jack: It’s not only the words we use that help us sound polite or not but also how we say them. Could I have Friday off, please? If the listening was a bit difficult, you can listen again and read the transcript at the same time. When we talk about how we say something we are talking about intonation - the way our voice goes up and down. Thank you, bye! Could you possibly turn the music down a little? Can you open the window? How would you like to pay? Could you contact this department, please? It’s very important to be polite on the telephone, use phrases like could you, would you like to, and to make requests, use please. Kick off is at three. 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